Inform members of benefit information for PDP Medicare. As the result sales representatives are prepared to discuss absence management programs with brokers and clients. I have numerous awards while employed with present empoyer, Convergys Management Group. Find out what is the best resume for you in our Ultimate Resume Format Guide. Subject Matter Expert, Freelance Writer, Modeling Analyst and more! Design and deliver a series of classes for local businesses and associations, providing ergonomic counseling and educating employees on proper lifting techniques to avoid injury. Give assistance to fellow Associates in resolving their process-related queries. Documents business processes and analyzes procedures to see that they would meet changing business needs. Consults with subject matter experts and cross-functional teams on their continuous improvement initiatives. Developed product forecasting and historical modeling to create an overall production, Provided insight, content, and process knowledge to support commodity related sourcing. Maps current processes and offers recommendations for improvement. Check out real resumes from actual people. Provide technical advice to military engineering team, and operators on optimum course of action. Manage team performance and responsible for the overall development and performance of the team. Received, documented, confirmed and resolved or routed customer service issues to the cross-functional team for resolution. Proven expertise in driving efficiency and productivity through evaluation of situations and accurate assessment of diverse client needs. Skills : Microsoft Office, Professional phone etiquette, Scheduling, Administrative Skills. Responsible for daily, weekly, monthly reporting to upper management as per their requirement. Plans, prioritizes, organizes and completes work to meet established objectives. Informs customers about services available and assesses customer needs. Implemented innovative programs to increase employee's loyalty and reduce turnover. Monitor the daily performance of the assigned team to ensure that the center is achieving service level goals. Responsible for training and exercise activities as team gets certified for operational status. Professional correspondence to customers and vendors. Skills : Recruiter, Human Resources, Human Resources, Hospitality, Law Enforcement, Executive Management, Talent Acquisition, Training, Coaching, Team Building, Speaking, Social Media, Internet, Internet. Acts as subject matter expert for the continuous improvement process and tools. Assisted hiring managers in developing or modifying job descriptions for new positions. Validated account stock balances with customers, resolving discrepancies via Portfolio Plus training and coordination with Customer Transaction and Stock Management. SMEs are used across different industries and can help solve problems when general expertise is insufficient. Implemented processes, procedures, database, and database warehouse to convert agency to paperless environment. Resume Details. Subject Matter Experts are responsible for defining the business process, policies and application requirements. Improved profitability by 20-30% by significantly reducing the fulltime employee (FTE) hours by maximizing the efficiency of the ART software. Worked with clients and candidates to negotiate employment terms and to finalize offers of employment. Responsibilities: Handle Projects related to New release Maintenance or LPAR build for various line of businesses; Mentor and Assist the Operations Team Admins with Technical issues and Project execution. Skills : Microsoft Office, Peachtree Premium Accounting, Crystal Reports, Sales Force CRM, Construction Management System On AS-400 Format, Adobe Acrobat Standard, Avaya IP Office Manager 6.0, FedEx, UPS, AES Direct, Sage Payments, Internet, Text Input: 65wpm. Attrition, absenteeism, schedule adherence etc. Academic Counselor, Subject Matter Expert, Auditor and more! Provides functional guidance, training and assistance to lower level staff. Skills : Customer Service, Data Analysis, Data Entry, Finance, Financial Analysis, Issue Resolution, Lotus Notes, Office, Orders, SAP, SARAH, Siebel, Writing, Fast Learner, Highly Dependable , Excellent Attention To Detail. Utilized probing & problem solving methods to resolve all customer inquiries on first contact. Apply to Subject Matter Expert, Compliance Officer, Appeals Professional I and more! With so many responsibilities, time management is top on the list of required skills for a subject matter expert. A subject matter expert, or SME, is a "person with bona fide expert knowledge about what it takes to do a particular job. I have a vast experience in customer service and management. If you consider yourself a subject matter expert in any field, then you should be able to back up that claim in your resume using at least some of the following criteria: You may have acquired and maintain SME status through education, training, experience, membership in leading organizations, or leadership of innovative projects. Substantiates problem solving and analytical skills through presentations and written reports. Participate in Sprint Planning and Scrum meetings everyday for Agile projects. —ASTM E2500 §6.7.1 and §6.7.2. Developed Comparative rating software system which enabled agents to quote and compare up to five different carries within one session. Representative Subject Matter Expert resume experience can include: Great interpersonal skills; superior customer service skills; excellent multi-cultural communication skills Very good Java coding and development skills including coding, testing, implementing, … Apply to Subject Matter Expert, Operations Associate, Public Relations Assistant and more! Excellent presentation skills and extensive knowledge of the scope of practice is mandatory for this post. Meeting with customers and account teams and act as Subject Matter Expert on reporting deliverables. Serves as liaison for the plant with external vendors with regard to continuous improvement Communicates up, down, sideways with all levels within the plant. Salary estimates are based on 894 salaries submitted anonymously to Glassdoor by Subject Matter Expert employees. Self-directed and self-motivated team player who also works well independently. Provide direct supervision, coordination and guidance on all battlefield exploitation effort and operations in conjunction with Task Force Odin, Afghanistan. Supported teams responsible for post development activities present in various geographical locations like China, Israel, Cyprus, Tested and monitored software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user, Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications, Resolved questions and escalated issues. Increased reliability of data, decreasing errors by 40-50%. At least a Master’s Degree and certification in the candidate’s area of expertise are needed. Skills : Administrative, Customer Service. Responsible for maintaining rollout schedules. Subject Matter Expert’s responsibilities: The responsibilities of the SME are to ensure the facts and details are correct so that the project’s/program's deliverable(s) will meet the needs of the stakeholders, legislation, policies, standards, and best practices. [SME Resume Review Prototype (RRP)] Page 1 OPM Form 5003 Abstract The United States Digital Service (USDS) and the Office of Personnel Management are partnering to develop a new assessment strategy to engage subject matter experts (SMEs) in the qualification assessment of job applicants. Monitored call center agent’s calls to ensure that were following the guidelines they learned in training & receiving a score of 100% on their surveys taken by the customer about their experience with the company; managed Quality Assurance for an entire campaign; provided one on one coaching to CSRs in order to improve the agent’s ability to do their job more effectively & improve the customer experience; helped achieve our goal of providing a perfect experience and a “One Call Resolution” to any of the customer’s inquiries or complaints. In submitting an application for employment you aren’t predicted to submit your resume using your cover letter. Accurately utilizes strong problem solving skills and analytical skills to drive productivity. Subject Matter Experts provide expertise and knowledge in a specific area, such as process engineering or information technology. Coordinated with third parties nationwide ensuring customer expectations were maintained concerning delivery times and orders. Contact customers to determine reason for payment delinquency and obtains payment commitment. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Demonstrated various techniques and documentation to streamline production process. Analyzed Business processes and procedures in order to implement necessary technology. Eligible Portfolio for the post of Subject Matter Expert emphasizes on skills such as – analytical thinking and logical thinking capacity, a thorough knowledge of the work area subject, managerial skills, networking skills, writing skills, and relevant computer competencies. Mortgage Loan Closer Resume Examples. Solves complex problems with medical claims and benefits and identifies solutions. Created in-house Insurance Agency at Camping World Corporate Headquarters which was eventually purchased and bought by GMAC Insurance. Administrative Summary Statement Examples, How to write Experience Section in Administrative Resume, Action Verbs to use in Administrative Resume, How to present Skills Section in Administrative Resume, How to write Education Section in Administrative Resume. Analyze and explain impacts utilizing software and Human in Control actions. Standardize reconciliations that have resulted in minimizing the amount of new training required. Try Now! Created and conducted all training sessions for Agency personnel from new Agents to Management. 60 Subject Matter Expert Physics jobs available on Indeed.com. Integrated new platforms with existing infrastructure … Confirm and/or negotiate payment arrangements; research any discrepancies. Prepared reports for sales and customers validating orders and pallet transactions. Add/update stories and comments to the story board or backlog as and when needed. Applies knowledge/skills to complex activities. Controller Training Contract Transition Lead. Ensuring that the customer uses the proper primary escalation contacts/processes within Services. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Analyzing Authorizations and correcting errors, Processed over 80 to 100 faxed in Authorizations timely and accurately, Send and answer escalated corporate emails. Summary : Professional experience and education in engineering and management gives me the professional communication, technical skills and management aptitude needed when working with cross functional groups, executive management, government officials and military customers. Providing customer-specific analysis leading to improved service fidelity and customer profitability. I have provided contractual services for the following governmental agencies: ... resumes, cover letters, and follow-up letters for previously incarcerated job seekers. Subject Matter Expert Resume Samples has a variety pictures that partnered to find out the most recent pictures of Subject Matter Expert Resume Samples here, and afterward you can get the pictures through our best Subject Matter Expert Resume Samples collection. Objective : Executive Recruiter & Human Resources & Change Management Consultant 20 plus years: National and International Speaker and Conference Leader 15 plus years: Notary Public and Commissioned State Constable Law Enforcement in SC, Ordained and Licensed Minister and Corporate/Hospice Chaplain Conducted situational, behavioral, and skills assessment interviews; participated in panel interviews Negotiated acceptable job offers and compensation packages Developed and implemented effective strategies for Internet and diversity recruiting Developed staffing plans and processes, recruiting strategies, budgets and needs analysis Cultivated an effective network with various ethnic, professional, social and trade associations Managed teams and projects internally (with my own company) and with clients Candidate development & Career coaching for individual client Resume development & Develop and teach online training and workshops Expert in Using all Microsoft programs. 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